Privacy Policy

1. Information We Collect

Tour Desk International Nepal Pvt. Ltd. (“TDI Nepal,” “we,” “us”) collects information you voluntarily provide when you:

• Submit a contact or inquiry form (name, email, phone number, travel dates, group size, message)
• Send us an email or contact us via WhatsApp
• Browse our website (via cookies and analytics, with your consent)

2. How We Use Your Information

We use your information solely to:

• Respond to your inquiries and provide travel-related services
• Prepare quotes, itineraries, and booking confirmations
• Improve our website and services through anonymized analytics
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Analytics tracking is only activated after you explicitly accept cookies through our consent banner.

You can change your cookie preferences at any time using the “Cookie Settings” link in our website footer.

4. Data Sharing

We may share your information with:

• Service providers — hotels, airlines, and local transport operators necessary to fulfill your travel arrangements
• Government authorities — for trekking permits, visa processing, or other legal requirements
• Analytics providers — Google Analytics (anonymized data only, with your consent)

We do not share your data for any purpose unrelated to your travel inquiry or booking.

5. Data Retention

Contact form submissions are retained for up to 3 months. Booking-related information is retained for 2 years after the completion of your trip for reference and legal compliance. Analytics data is retained in anonymized form as configured in our Google Analytics settings.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you not to send sensitive financial information (credit card numbers, bank details) via our contact forms.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for cookie tracking at any time

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to external websites (social media, accreditation bodies, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: